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Choose the symptom you are seeing in Studio Operations. Guided Help narrows the cause using verified steps and sends the full context with your support case when a documented solution is not available.
Troubleshooting
Report a billing problem safely
If something about your Studio Operations subscription or billing looks wrong, Farbase needs enough information to identify the account and charge, but never your full card details. Include…
Troubleshooting
Why can I not publish this artwork?
If Studio Operations will not publish an artwork, one or more of the eight public requirements are still missing. The Readiness warning at the top of the artwork…
Troubleshooting
Fix an artwork image that will not upload
If an artwork image will not upload, check these items in order.Use a supported image format: JPG, PNG, WebP, HEIC, or HEIF.Keep each individual image at 10 MB…
Troubleshooting
Why is my artwork not showing in the public gallery?
If an artwork is missing from your Studio Operations Microsite Work page or from the standalone gallery on an outside website, check these in order.1. Make sure the…
Troubleshooting
Why can I not remove this person?
Studio Operations prevents you from deleting a person when that person is connected to a sale.A buyer on sale paperwork is part of the transaction record. Deleting that…