Farbase Support
Article Types: <span>Troubleshooting</span>
Report a billing problem safely
Send Farbase the useful billing details without sending private payment-card information.
Why can I not publish this artwork?
Check the information Studio Operations requires before an artwork can appear in the public gallery.
Fix an artwork image that will not upload
Check the current Studio Operations image limits and file requirements before opening a support case.
Why is my artwork not showing in the public gallery?
Check Published status, website visibility, Active status, and the correct Microsite or outside-site gallery before escalating a missing artwork.
Why can I not remove this person?
A person attached to a sale cannot be deleted because the transaction and its paperwork still depend on that buyer record.