Each recorded sale has its own shipping and fulfillment record so you can follow the work from the studio to the collector.
Update the shipping record
- Look at the left sidebar in Studio Operations and click Sales.
- Find the sale you want to update.
- On that sale card, click Where the money went. The sale breakdown opens.
- At the bottom of the breakdown, open the Shipping menu.
- Choose Not started, Packing, Shipped, or Delivered.
- Enter the Carrier when you know it.
- Enter the Tracking number when you have it.
- Click Update.
When you change a sale to Shipped, Studio Operations records the shipping time. Marking it Delivered records the delivery time.
Quickly mark a waiting sale as shipped
Choose Mark as shipped when the work is ready. Enter the carrier and tracking number in the dialog, then choose Save and mark shipped. These details may be left blank for hand delivery. Choose Cancel to leave the sale unchanged.
If you have not recorded the sale yet
Start with Record a sale you made outside your website.
If you need a document for the shipment
Start with What is sale paperwork?, then choose the exact guide for a packing slip, address label or shipping summary.
If the question is about your studio’s normal shipping rules rather than one specific sale, use Settings → Shipping.