Studio Operations Support is designed so you can move from a broad question to the exact button-by-button answer without having to know our terminology first.
Start with a Help Guide
Use Help Guides when you know roughly what you want to do. Overview guides are maps, not dead ends. They link to exact task guides such as Hide a published artwork from your website, Change the shipping message collectors see, or Create an invoice for an artwork sale.
Use Guided Help when you do not know where to start
Use Guided Help when you only know the problem or goal. It asks simple questions and narrows the path for you. For example, if you cannot find a setting, use the Settings map or its Guided Help path.
Follow links whenever the subject changes
Help Guides deliberately link across departments. A guide about an artwork inquiry can lead to People, Private prices, Sales, and sale paperwork as the situation develops.
Escalate if the problem remains
If Help Guides or Guided Help do not solve the problem, continue to Contact Support. Before you submit, read Before you submit a support case so you know what information helps Studio Operations Support investigate.
When to expect an answer
On plans with AI support, straightforward how-to questions can receive a quick answer from our published Help Guides. Read the reply in My Support. Answered means a reply is ready. We’re on it means your question still needs attention. Questions that need investigation, and billing, account access, security or legal matters, are checked before an answer is sent. Studio and Studio Plus cases receive priority.
What not to send
Never send passwords, verification codes, payment-card numbers, API keys, or other secrets through a support case.