Studio Operations Support helps customers understand the product, complete everyday tasks, and recover when something is not working as expected.
Start with self-service
Start with Help Guides when you want a clear explanation or exact steps, or Guided Help when you do not know which path to take. If the problem remains, continue to Contact Support.
What Studio Operations Support covers
- Get help signing in, accessing your account, and completing setup. Start with the Settings map or Account settings.
- Learn how to add artworks, update artwork information, and manage images. Start with Add your first artwork.
- Understand publishing and the public gallery, including why Publish can be blocked and why a work can be missing online.
- Work with People, inquiries, private prices, and Lookbooks.
- Learn how to record sales, track fulfillment, and understand sale paperwork.
- Get help with the paid Studio Operations relationship in Account & Billing.
What belongs to the artist
Studio Operations Support can explain how Studio Operations works. Farbase.one does not run the artist’s business, decide artwork prices, provide tax or legal advice, negotiate with collectors, or take responsibility for the legal obligations of the artist’s own website or business.
Before opening a support case
Use the relevant Help Guide or Guided Help path first. If the problem remains, follow Before you submit a support case. Never send passwords, verification codes, payment-card numbers, or other secrets.