Before opening a support case, use the relevant Help Guide or Guided Help path once. This solves many ordinary problems and gives Studio Operations Support better information if the issue still needs investigation.
Use the closest self-service path first
- If a work will not publish, start with Why can I not publish this artwork?
- If a published work is missing online, use the public-gallery troubleshooting path.
- If an image will not upload, use the image-upload checklist.
- If you cannot find a setting, use the Settings map.
- If the question is about a charge or subscription, use Account & Billing.
What to include if you still need help
- Tell us what you were trying to do.
- Describe what happened instead, including where you were in Studio Operations.
- Copy the exact error message if one appeared.
- Name the artwork, person, Lookbook, or sale involved when that helps identify the problem.
- Tell us what Help Guide or Guided Help path you followed and what happened.
- Confirm whether the problem still happens after a fresh reload.
Do not send secrets
Do not include passwords, verification codes, payment-card numbers, API keys, or other private credentials. For a billing problem, follow Report a billing problem safely.
Submit the case
When the self-service path is exhausted, continue to Contact Support.